Scoping reviews are an increasingly common approach to informing decision-making and research based on the identification and examination of the literature on a given topic or issue. However, based purely upon the difficulty in dealing with the company and the no refund policy, I recommend customers seeking a CRM stay away from Signpost.The objective of this paper is to describe the updated methodological guidance for conducting a JBI scoping review, with a focus on new updates to the approach and development of the Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews (the PRISMA-ScR). If someone can get enough ROI out of this service to justify the high price tag, more power to them.
Even that would not bother me nearly as bad if it weren't for the shady business practices and no refund policy.
Apparently I'm not the only one who thinks it's vastly overpriced for the service they provide. If Signpost has to resort to such methods to keep customers from canceling, something must be terribly wrong with their service. Then I dealt with the aggressive tactics Signpost employs to retain their dissatisfied users. I thought it was just his personality being soft. The only reason he still had the service at all is because he felt coerced into keeping it. And now he has paid another $270 for a service he was not using, and will definitely not be using any longer. My client was not aware of this policy, however. It is apparently in their terms and conditions that they offer no refunds. If they charge you for the service, there is no way you can receive a refund. But they do not give you this information without speaking to them. If you speak with them, they will tell you in an email. They do not tell you in the account when the renewal date is. I spent an hour on the phone with them, explaining why their product didn't fit my needs and that I'm done with them and want to cancel.
This company forces you to call them to cancel your subscription with them. To me that's a HUGE red flag.ĭifficult to cancel, does not make renewal dates clear, will not give refunds
Signpost reviews 2017 trial#
Also they do a demo that consists of slideshows (not a live demo, they don't have a demo account to show you) and then at the end demand $3,999 a year up front with no trial period, no cancellation period and no satisfaction guarantee. That 100% ruined it for us, sorry to say. Do you think as a marketing manager I'm technically illiterate? Come on. I felt that they could have made a sale today if she didn't try and make a sale based on a false possibility such as BirdEye being able to remove Google Reviews you received while on their platform. However during the SignPost demo the representative kept trashing BirdEye and made a comment that other reputation management platforms will take your google and yelp reviews with them when you cancel and when I called her out and asked her how that would even be possible when it's customers using their own accounts to leave reviews she got choked up and suggested we just move on and agree to disagree. Signpost seems like it offers a pretty solid streamlined system for various businesses to capture customer data (quite impressively through various APIs and integrations) and I really did like what I saw in their demo of the interface and also the way they seamlessly follow up with customers. Interesting Service/Unprofessional Salesperson
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